Frequently Asked Questions
What does Northern Image Co. do?
We make good-looking custom apparel and branded gear for businesses, schools, teams, groups, events, families, and just about anyone who needs some swag. That includes custom embroidery, DTF printing, hats, shirts, polos, workwear, outerwear, bags, and more.
What is the difference between embroidery and DTF printing?
Embroidery uses thread stitched directly into the garment and is a great choice for hats, polos, jackets, and professional workwear. DTF (Direct-to-Film) printing is a great option for detailed, colorful designs and larger graphics on T-shirts and other apparel. Not sure which one you need? That's what we're here for we know which shirts look great with DTF and others that crack after their first watch - we're here to help!
Can you put my logo on shirts, hats, and other apparel?
Absolutely. If it can be decorated, there's a pretty good chance we can put your logo on it. Send us your artwork and we'll help figure out the best product and decoration method for your project.
What kind of custom apparel do you offer?
A little bit of everything. T-shirts, polos, hoodies, sweatshirts, quarter-zips, jackets, workwear, hats, joggers, shorts, bags, and more. We also carry products from popular brands like Nike, TravisMathew, OGIO, Carhartt, Comfort Colors, Sport-Tek, Port & Company, District, and others.
Do you offer kids and youth apparel?
Absolutely! We offer youth and kids' T-shirts, hoodies, sweatshirts, hats, and other apparel for schools, teams, camps, family events, organizations, and just-for-fun projects. If the adults are getting cool gear, the kids shouldn't have to miss out.
Can you make matching adult and kids apparel?
Yep. We can help put together matching or coordinated apparel across adult, women's, and youth sizes. It's a great option for family events, company picnics, school groups, teams, fundraisers, and pretty much any occasion where everyone needs to look like they're part of the same crew.
Do you offer custom company apparel?
Yep. We work with businesses of all sizes on company shirts, polos, hats, jackets, uniforms, workwear, and other branded apparel. Whether you're outfitting five people or a whole crew, we'll help you find something that looks good and fits the job.
Can you help me pick out the right apparel?
Please. You don't have to spend three hours scrolling through a catalog trying to decide between 47 different black T-shirts. Tell us what you're looking for, your budget, how many you need, and how you plan to use them. We'll help narrow it down.
Do you offer custom embroidered hats?
Yes. Hats are kind of our thing. We offer embroidered dad hats, structured hats, trucker hats, performance hats, and other styles. Send us your logo and we'll help find a hat that fits the look you're going for.
What brands do you carry?
We can source apparel from a wide variety of brands, including Nike, TravisMathew, OGIO, Carhartt, Comfort Colors, Sport-Tek, Port & Company, District, and more. If you have a particular brand or product in mind, just ask. If we can get it, we'll track it down.
Do you offer men's and women's apparel?
Yes. We offer men's and women's styles across shirts, polos, outerwear, performance apparel, sweatshirts, workwear, and more. Because one shirt fits everyone isn't exactly a winning strategy.
Can you use my existing logo?
Absolutely. If you've already got your logo, send it our way. We can help determine whether it's ready for embroidery, DTF printing, or another decoration method and let you know if anything needs to be cleaned up first.
Can you help with artwork?
Yes. If your logo or artwork needs a little TLC before it hits a shirt or hat, we can help get it ready for production. The goal is simple: make sure your finished apparel looks as good as the logo on your screen.
Do you offer custom workwear?
We do. We can help outfit hardworking crews with custom work shirts, jackets, hoodies, hats, polos, and other durable apparel. Carhartt and other workwear brands are available depending on what you're looking for.
Do you make apparel for schools, teams, and groups?
Absolutely. We can help with custom T-shirts, hoodies, hats, polos, jackets, bags, and other gear for schools, sports teams, clubs, organizations, and groups. We can also provide youth sizes so the whole crew can match.
Can you help with company swag and promotional products?
Yep. Beyond apparel, we can help with branded promotional products and swag for businesses, events, marketing campaigns, and organizations. If you're looking for something people will actually want to keep, we're on it.
Do I have to order a huge quantity?
Not necessarily. Order requirements can depend on the product and decoration method, but we're happy to talk through smaller projects as well as larger orders. Tell us what you're working on and we'll figure out the best route.
I don't see the product I want on your website. Can you still get it?
Most likely! The website only shows a sample of what we can offer. There are a whole lot more products, brands, colors, sizes, and styles available behind the scenes. If you don't see exactly what you're looking for, reach out and we'll go hunting.
Where is Northern Image Co. located?
Northern Image Co. is based in Metamora Michigan and works with businesses, organizations, schools, teams, groups, families, and individuals looking for custom apparel and branded gear.
How do I get started?
Easy. Tell us what you're looking for, roughly how many you need, what you'd like to put on it, and when you need it. If you have your logo or artwork ready, even better. We'll take it from there.
Don't see exactly what you're looking for? That's okay. Our catalog is much bigger than what's shown on the website. Reach out and let's find it.
Shipping
Most orders ship within 2 weeks. Northern Image Co. Collection items typically have a 5-day production time before shipping; custom branded orders are generally 2 weeks to shipment. Need it sooner? Contact us right away and we'll do our best to make it work.
Returns & Refunds
All custom apparel and decorated orders are final sale. If your order arrives with a defect or an error on our end, contact us within 7 days with photos and we'll make it right.
Let's Build Something Great
Tell us a little about your project. Share what you know so far—there's no pressure, and we'll help you figure out the next steps.
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